Monday-Friday 9 am-7 pm EST, Saturday-Sunday 9 am-5 pm EST.
We support square payment, and the optional card types are American Express, VISA, Master Card, and JCB.
If you have created a login with us, you may track your order directly on your account by logging in here and visiting the order status page.
Once your payment is approved, you will receive an order confirmation e-mail. You will also receive a second e-mail (which may take up to 48 hours) once your order is shipped which will include your tracking number and a link to track your shipment.
If you want to modify any information about a “Pending” order, you can cancel such order and place a new order with the correct information.
Orders in the status of “Authorized”, ” Dispatched ” or “Delivered” cannot be canceled.
Occasionally, all or part of an order will be canceled. Order canceling usually occurs because of one of the following reasons:
- Out of stock product(s)
- Problems with processing payment information
- Problems with a shipping address
- Duplicate orders
If your order is canceled, you will receive an email explaining the details. Refunds will be issued in the original form of payment.
Our biggest concern is that you are satisfied with your purchase. If it happens, please be sure to contact our customer service the first time, explain the damage and attach pictures. If your goods are partially damaged, we can replace them for free; If your goods are completely damaged, please reject them and contact our customer service for replacement or refund.
We take the utmost care to ensure that your order arrives in good condition. However, in the event that your order arrives damaged, please notify Valliewood immediately. If a claim against Valliewood is not made by the customer within 3 working days from delivery date, the company will constitute acceptance of goods and waiver of any damages, errors or shortages.
If there is a problem with your order, contact Customer Service at +(1)(667) 328-0316 (toll free).
To ensure the sustainability and high quality of our solid wood products, we use only certified wood from self-sustainable forests that fight desertification and materials that comply with the quality standards. We have been working for sustainable development. All Valliewood items are made from ecologically pure raw materials in compliance with sanitary and epidemiological requirements. Tableware is absolutely safe for health, which is confirmed by laboratory tests.
The inherent features of a tree will give variations in the grain and colour, and can also be affected by the cut of the timber. This makes every piece of wood unique and is one of the many benefits of working with natural materials. Each species of wood has its own characteristic grain patterns from straight to wild grain and is part of the beauty of a natural product.
Knots and dots are one of the most common marks in wooden products, these may vary in shape, size and colour and are created where branches or buds are grown out of the tree trunk. Medullary rays are markings which are frequently found in oak and are where the nutrients have been carried to the surface of the tree trunk or branch. These natural markings all emphasise the uniqueness and quality of wooden products.
Over time natural timber will change its colour, avoid prolonged exposure to direct sunlight to minimise this. However, timber will still naturally mellow and darken over time.
Wooden products will. Wood is a living material and can therefore naturally change its appearance over time, especially when the surface is exposed to direct sunlight.
Wood is alive, and that’s important to know in the maintenance of your wooden kitchen utensils. Wood is a reactive material and requires the necessary attention. Wood should not be washed in the dishwasher, and you should always let wood air dry after washing dishes (without the use of a heat source). Also, do not soak your wooden utensils in water. This prevents cracking and warping.
In addition, we recommend that you regularly oil your wooden kitchen utensils to keep them in optimal condition.
